Shipping policy
Thank you for shopping with Lusiel. We are committed to delivering your order as quickly and safely as possible.
Order Processing Time
All orders are processed within 1–3 business days after payment is confirmed.
Orders are not processed or shipped on weekends or public holidays.
If we experience a high volume of orders, processing times may be slightly delayed. If there will be a significant delay in shipping your order, we will contact you via email.
Shipping Times
Estimated delivery times vary depending on your location.
Typical delivery times:
• United Kingdom: 7–15 business days
• United States: 7–15 business days
• Europe: 7–18 business days
• International: 10–20 business days
Delivery times are estimates and cannot be guaranteed.
Shipping Costs
Shipping costs will be calculated and displayed at checkout unless otherwise stated.
Occasionally we may offer free shipping promotions, which will be clearly indicated on our website.
Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
Tracking information may take 2–5 days to update after the order has been shipped.
Customs, Duties and Taxes
Lusiel is not responsible for any customs duties, taxes, or import fees that may apply once your order reaches your destination country.
These charges are the responsibility of the customer.
Delays
Shipping delays may occur due to factors outside our control, including:
• Customs inspections
• Postal service delays
• Weather disruptions
• High shipping demand
We appreciate your patience in these situations.
Lost or Stolen Packages
If your package is marked as delivered but you cannot locate it, please:
• Check with neighbours or household members
• Contact your local postal carrier
If you still cannot locate the package, please contact us and we will assist you in resolving the issue where possible.
Contact Us
If you have any questions about your order or shipping, please contact us at: